Skip to main content

Principal, Back-end Engineering (Customer Experience Tech)

Seoul, South Korea Job ID: 2088387

Overview

We are looking for people who are passionate about solving complex real-world problems, building world-class solutions, and benefitting millions of lives. At Coupang, developers learn from one another—we share knowledge and spur each other on to come up with great ideas—and move extremely fast to create profound impact together. You will also have the opportunity to tackle large-scale challenges that arise as we grow. This includes building in-house technology, innovating mobile architecture, and advancing possibilities with machine learning and deep learning. With you, we will build a world where our customers ask, “How did we ever live without Coupang?”

Success Profile

  • Team Player
  • Adaptable
  • Inventive
  • Self-starter
  • Problem Solver
  • Goal-oriented
  • Quick-thinking

Responsibilities

Job ID 2088387 Date posted  03/25/2020 Location Seoul, South Korea

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. 

 

CS Intelligence team develops and operates the back-office system that agents at Coupang customer center use to search and to process customers info to provide counseling, automation systems taking care of customer experience after purchase. We collect customer experience data via multiple channels and build big data system and based on that, analyze various metrics for data-driven decision making and implement more accurate customer care automation system with that.

 

Key Responsibilities:

  • Design customer center system architecture, implement, maintenance in a stable manner
  • Develop web service system based on Java, Kotlin
  • Design and implement work flow based on automated process
  • Research new tech stacks to implement new business requirements and build a stable and scalable system.
  • Handle dependencies on a variety of other domains and interface with those to provide integrated service
  • Continuous improvement of code quality, reliability, availability and serviceability of system

 

Basic Qualifications:

  • A Bachelors’ Degree in Computer Science, or similar with a strong background in technology
  • Around 10+ years of relevant experience in Java, OOP
  • Ability to develop robust and easy-to-maintain high quality codes
  • Excellent understanding and abundant experience about system performance improvement
  • Excellent understanding and abundant experience about web-based services
  • Experience in designing and implementing massive traffic system architectures

 

Preferred Qualifications:

  • Experience in improving code quality
  • Experience in developing e-commerce, portal, customer service systems
  • Experience in developing and operating systems on a cloud service
  • Experience in Agile development methodology such as Scrum

 

 

Recruitment Process and Others

1. Recruitment Process: Application Review - Phone Interview - Onsite Interview - Offer  
(The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)
2. Others:
a. This job post may be closed early if all openings are filled.   
b. If there is any false information in the application, the offer may be cancelled.
c. Veteran status or disability will not result in any disadvantages in the recruitment process.
d. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Career Path

  • Senior Software Engineer
  • Software Engineering Manager
  • Technical Program Manager
  • Product Manager (Product Owner)
  • Tech Recruiter

Trending

QA Mock System

The biggest challenge and goal for Quality Assurance (QA) testers is to conduct a final test for a product thoroughly to enable a smooth release of the product in terms of both quality and quantity. Then, what type of test is employed? There are various types of testing; functional test, interface test, performance test, and etc. For any test, what is most critical is data. Without sufficient test data, it is unlikely to ensure high coverage and quality of the product. QA testers are all well aware of this. Then, how can QA testers enrich, create and manage test data efficiently?

Evolving the Coupang Data Platform

Coupang is revolutionizing e-Commerce market of South Korea with last-mile delivery and rethinking discovery of products on mobile first platform. Our mission is to create a world in which Customers ask, “How did I ever live without Coupang?”

Being a data driven company, we rely heavily on data decisions right from customer journey to the best algorithm to optimize space in a fulfillment center. We use data to find bottlenecks at each step of the process and move faster as a company. To keep up with the constant demand for excellence in scale, availability, latency, concurrency, and fast data growth, we must constantly evolve our Data Platform.

Benefits and Rewards

  • Flex Time

  • Open Culture

  • Team Outings

  • Collaboration

  • International Interaction

Our mission is global

Coupang is a global business with offices in Seoul, Shanghai, Beijing, Silicon Valley, Seattle and Los Angeles.

Seoul, Korea

Our Korea office is located in downtown Seoul near Lotte World Hotel and Lotte World Mall.

Shanghai, China

Our office in Shanghai is conveniently situated near to restaurants and gyms, as well as to the Evergreen Hotel and the Chamtime Square Shopping Mall.

Beijing, China

Our Beijing office is located in One Indigo, a Grade A-listed office tower. From our space on the 12th floor, you can take in expansive views of Indigo Park, the Ba River and the Beijing skyline. We are conveniently situated a few steps away from the Indigo Shopping Mall, and parking is easily available.

Mountain View, United States

Our Mountain View office is located in the Silicon Valley area across from the NASA Ames Research and Visitor Center.

Seattle, United States

Our Seattle office can be found in the heart of downtown Seattle near restaurants and tourist attractions such as the Pike Place Market.

Los Angeles, United States

Our office in Los Angeles is located in the Riverside area right next to the Sycamore Canyon Wilderness Park.

Sign up for job alerts

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Software Development Engineers, Seoul, Seoul, South KoreaRemove