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Sr. Director, Logistics Operations

Seoul, South Korea

2252447 Jul. 21, 2020 Corporate Functions

Is that you?

Are you an innovative leader that wants to the next generation of world-class fulfillment centers, hubs, and camps and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing and implementing groundbreaking solutions for automated equipment, packaging technologies, and systems including robotics and high-speed appeal to you? If you’re looking to be challenged in a fast paced and often ambiguous environment and you have strong technical problem-solving ability, excellent project management skills then this job is for you!





Customers want to buy online and receive their goods quickly. We, Coupang, are leaders in "last-mile" delivery. Coupang aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost-effective way possible. As a Senior Director of Logistics Operations, he or she will lead people, process and systems at our Fulfillment centers, Logistics hubs and camps that deliver important products to our customers as promised. This role is challenging and appeals to people who have a pioneering spirit and founder's mentality.

Across our growing presence, Fulfillment Centers, Logistics hubs, and delivery camps are the backbone of our global business, driving our innovative culture and growth. The Senior Director of Logistics Operations serves as the face of the organization to thousands of employees and the entire community of our Logistics facilities. Our corporate leadership depend upon the fulfillment centers, Logistics hubs, and delivery camps to deliver the ultimate in customer experience and satisfaction, and it is a role that is taken extremely seriously throughout the company.

Reporting to our business leadership, you will drive delivery of all targeted business plan metrics across productivity, quality, cost, safety and people at your site in pursuit of our customer promise. You will create and build upon operational plans, drive a mind-set and culture of continuous improvement through Kaizen and Lean initiatives and sustain a culture of learning and development. At an individual level you will contribute to site, regional and global initiatives, tackling complex problems that affect customers and work to resolve them with innovative solutions.




As an integral part of Coupang, the Senior. Director of Logistics Operations is responsible for:

-. Leading an Coupang delivery centers, hubs and camps by managing in-house Logistics as well as the internal interfaces to vendors and carriers

-. Lead delivery of all targeted Business Plan metrics across productivity, quality, cost, safety and people.

-. Maintain health and safety standards within area and promote a positive health and safety culture on site.

-. Lead and drive staff planning, schedules, quality initiatives, process change initiatives, and other ACES/Six Sigma initiatives to enable Operations and ultimately the FC to attain Coupang’s Business Plan.

-. Lead a cross disciplinary team to regularly review manager performance levels to continuously improve strategies..

-. Carry out leadership responsibilities in accordance with the organizations policies and procedures.

-. Maintain a complete leadership overview and thorough understanding of inventory in a multi-product automated environment.

-. Implement change and/or develop new processes as required to provide ability to better direct ship multiple products to multiple locations and geographies.

-. Continuously measure and evaluate the departmental goals and all work processes.

-. Take proactive steps to ensure that best practices are shared across all departments and the wider Coupang network.

-. Possess excellent business judgment, able to step back and look at long term vision for the department growth. Be resourceful, able to manage ambiguity and prepared to get involved if needed



The ideal candidate will be able to demonstrate a proven, successful background in a senior leadership role within a highly operational and technology focused environment. They should also be able to display the following skills and experience.

-. Seasoned experience in operations leadership role in manufacturing within international companies renowned for their state of the art lean manufacturing approach.

-. GM/full on plant/site management experience, managing a large group facility (ideally 500+) with large hourly workforces.

-. Experience of operating in large scale, rapid and process-driven environments, including facing operational peaks and strong growth.

-. Possess excellent business judgment, able to step back and look at long term vision for the department growth. Be resourceful, able to manage ambiguity and prepared to get involved if needed


-. Demonstrated experience with Continuous Improvement/Total Quality Systems including Lean Manufacturing and Six Sigma

-. Demonstrate a strong track record of problem solving and solid analytical skill capability to look at and find solutions for a variety of operational challenges.

-. Demonstrated experience and passion around employee engagement and driving high performance work teams.

-. Bachelor's degree required

-. 10+ years of experience in the Supply Chain/Logistics/Manufacturing.

-. Experience managing, negotiating, and communicating with internal/external business partners


Preferred Qualification

-. Master’s degree in Engineering (any discipline) or foreign equivalent, Operations, Business Administration, or a related field and at least five years of progressively responsible experience in the specialty.
-. Experience with process based on Principles.

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