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[CRM] Senior Manager , Software Engineering

Shanghai, China Job ID: 2260850


We are looking for people who are passionate about solving complex real-world problems, building world-class solutions, and benefitting millions of lives. At Coupang, developers learn from one another—we share knowledge and spur each other on to come up with great ideas—and move extremely fast to create profound impact together. You will also have the opportunity to tackle large-scale challenges that arise as we grow. This includes building in-house technology, innovating mobile architecture, and advancing possibilities with machine learning and deep learning. With you, we will build a world where our customers ask, “How did we ever live without Coupang?”

Success Profile

  • Team Player
  • Adaptable
  • Inventive
  • Self-starter
  • Problem Solver
  • Goal-oriented
  • Quick-thinking


Job ID 2260850 Date posted  07/24/2020 Location Shanghai, China

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.

 Job Overview:

 Engineering leaders at Coupang play a critical role in building platforms and services at scale that directly help with customer acquisition, retention and GMV growth. In this role you will build and lead a product development team focused on design, development and operation of Coupang’s CRM Platform, an end to end marketing solution to target, acquire, retain customers and influence their behavior with personalization. You will leverage cloud computing, big data & streaming technologies and analytics to enable customer centric data-driven decisions.

Key Responsibilities:

 Architect, design and build scalable systems that will have a direct impact on customer acquisition, experience, conversion and retention

  • Build, mentor and develop a high-performance engineering team consisting of backend and platform engineers
  • Take full ownership of the platform(s) end to end using DevOps practices
  • Establish and execute short and long-term architectural roadmaps for the business
  • Drive continuous improvement to the efficiency and flexibility of the platform and services while keeping high bar for customer trust, performance and availability
  • Serve as technical lead on some of our most demanding, cross-functional projects


  • Strong technical credentials, with at least 3 years leading or managing software engineering teams
  • Master’s or Bachelor’s degree in Computer Science (or equivalent) with 7+ years of professional software development experience, preferably in Java related technologies
  • Proven track record of delivering software products using agile processes in a fast-paced environment
  • Hands-on architecture and large-scale distributed systems experience
  • Strong fundamentals in object-oriented design, data structures, algorithm, problem solving and complexity analysis
  • Strong sense of ownership, urgency, and drive. High on bias for action
  • Strong verbal and written communication skills
  • Experience working closely with distributed global teams preferred

Career Path

  • Senior Software Engineer
  • Software Engineering Manager
  • Technical Program Manager
  • Product Manager (Product Owner)
  • Tech Recruiter


Benefits and Rewards

  • Flex Time

  • Open Culture

  • Team Outings

  • Collaboration

  • International Interaction

Our mission is global

Coupang is a global business with offices in Seoul, Shanghai, Beijing, Silicon Valley, Seattle and Los Angeles.

Seoul, Korea

Our Korea office is located in downtown Seoul near Lotte World Hotel and Lotte World Mall.

Shanghai, China

Our office in Shanghai is conveniently situated near to restaurants and gyms, as well as to the Evergreen Hotel and the Chamtime Square Shopping Mall.

Beijing, China

Our Beijing office is located in One Indigo, a Grade A-listed office tower. From our space on the 12th floor, you can take in expansive views of Indigo Park, the Ba River and the Beijing skyline. We are conveniently situated a few steps away from the Indigo Shopping Mall, and parking is easily available.

Mountain View, United States

Our Mountain View office is located in the Silicon Valley area across from the NASA Ames Research and Visitor Center.

Seattle, United States

Our Seattle office can be found in the heart of downtown Seattle near restaurants and tourist attractions such as the Pike Place Market.

Los Angeles, United States

Our office in Los Angeles is located in the Riverside area right next to the Sycamore Canyon Wilderness Park.

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  • Software Development Engineers, Shanghai, Shanghai Municipality, ChinaRemove